Exploration and practice of patient satisfaction evaluation management in multi-campus public hospitals / 中华医院管理杂志

Patient satisfaction is one of the core indicators to measure the service quality of medical institutions. To this end, a multi-campus public hospital in Shanghai constructed a management system of patient satisfaction evaluation. Since 2021, its call center has conducted a full coverage satisfaction assessment for discharged patients from its three campuses and collected dissatisfaction information feedback. The hospital organized relevant clinical departments and functional departments to fully communicate with the dissatisfied patients according to the feedback information, followed by a joint rectification. The hospital regularly conducts in-depth analysis of all complaints for timely discovery of common problems in different campuses for continuous improvement. This practice can provide reference for multi-campus hospitals to promote homogeneous management, to improve management efficiency, service quality and patient satisfaction.

Could wild boar be the Trans-Siberian transmitter of African swine fever?

China has experienced a sudden multi-focal and multi-round of African swine fever (ASF) outbreaks during 2018. The subsequent epidemiological survey resulted in a debate including the possibility of a transboundary spread from European Russia to China through wild boar. We contribute to the debate by assessing a hypothetical overland Euro-Siberian transmission path and its associated ASF arrival dates. We selected the maximum entropy algorithm for spatial modelling of ASF-infected wild boar and the Spatial Distribution Modeller in ArcGIS to plot Least Cost Paths (LCPs) between Eastern Europe and NE China. The arrival dates of ASF-infected wild boar have been predicted by cumulative maximum transmission distances per season and cover with their associated minimum time intervals along the LCPs. Our results show high costs for wild boar to cross Kazakhstan, Xinjiang (NW China) and/or Mongolia to reach NE China. Instead, the Paths lead almost straight eastward along the 59.5° northern latitude through Siberia and would have taken a minimum of 219 or 260 days. Therefore, infected wild boar moving all the way along the LCP could not have been the source of the ASF infection in NE China on 2 August 2018.